At Truvee, we aim to provide a smooth and flexible learning experience. Please review our general policies below:
Class Scheduling:
After purchasing a course or package, scheduling can take 5–7 business days.
While we strive to place students with a teacher as quickly as possible, this time frame ensures we can match you with the best available instructor at your preferred time slot.
Cancellations and Rescheduling:
We understand that plans change. Please provide at least 24 hours’ notice for any class cancellations or rescheduling requests.
Cancellations made with less than 24 hours’ notice may be considered completed and non-refundable.
Refunds:
Refund requests must be submitted before your first scheduled class.
Once a class has been scheduled or attended, refunds may no longer be available.
Specific refund eligibility may vary depending on the program purchased and will be reviewed on a case-by-case basis.
If you have questions about scheduling, cancellations, or refunds, please reach out to our support team at [email protected].
We use cookies to enhance your experience on our website and help us understand how our services are being used.
What are cookies?
Cookies are small files placed on your device to help websites function properly and efficiently.
Why we use cookies:
To keep you logged in to your account.
To save your preferences (like language settings).
To gather anonymous analytics to improve our services.
Your choices:
You can manage or delete cookies through your browser settings at any time.
Please note that disabling certain cookies may affect the functionality of our website.
By using our site, you agree to our use of cookies.
For more details or questions about your privacy, please contact us at [email protected]
Google User Data (Amelia + Google Calendar / Sign-In)
Our app connects the Amelia booking system to Google services. If a user chooses to connect Google Calendar, we may access: calendar event metadata (titles, start/end times, description, attendees). If a user signs in with Google, we receive basic profile info (name, email, profile ID).
Purpose & Use. Calendar data is used only to create/update events for bookings and to avoid double-booking; profile data is used only for account sign-in and identification. We do not sell Google user data or use it for advertising.
Sharing. Data is shared only with: (a) Amelia (WordPress plugin) within our site to deliver booking features, and (b) our hosting provider as a processor. No other third parties receive Google user data.
Security. Data is transmitted over HTTPS/TLS; access is restricted by least-privilege credentials; access tokens are stored server-side and rotated per Google guidance; audit and access logs are limited to operational troubleshooting.
Retention. Calendar event data persists only as needed for booking records; access tokens are retained only while the integration is active and are revoked on disconnect; we honor user deletion requests.
User Controls. Users can disconnect access at any time in their account on our site and/or via Google Account Permissions. Users may request access or deletion of their data at [email protected]
