At Truvee, we aim to provide a smooth and flexible learning experience. Please review our general policies below:

Class Scheduling:

• After purchasing a course or package, scheduling can take 5–7 business days.

• While we strive to place students with a teacher as quickly as possible, this time frame ensures we can match you with the best available instructor at your preferred time slot.

Cancellations and Rescheduling:

• We understand that plans change. Please provide at least 24 hours’ notice for any class cancellations or rescheduling requests.

• Cancellations made with less than 24 hours’ notice may be considered completed and non-refundable.

Refunds:

• Refund requests must be submitted before your first scheduled class.

• Once a class has been scheduled or attended, refunds may no longer be available.

• Specific refund eligibility may vary depending on the program purchased and will be reviewed on a case-by-case basis.

If you have questions about scheduling, cancellations, or refunds, please reach out to our support team at [email protected].